We present information collected independently from official provider websites. If drivers get held up in traffic, wait times get updated automatically, putting customers minds at ease. Reset Apply. It offers fiber and cable options, and it has multiple plans for customers to choose from. I started using suddenlink about two years ago. Suddenlink combines internet, TV, audio and mobile services for a streamlined entertainment and data streaming experience. Reach out to customer service if that doesnt work. Empower your customers with accurate, up-to-date information. From 18:01, an overtime fee of half an hour will be charged. Unlike some providers, Suddenlink doesnt lock you into a contract. Department you're calling Customer Service. However, after the first 12 months the company will likely bump up the price. . If you are using equipment that you purchase, its up to you to make sure that your router has up-to-date firmware, something you should be doing at least once a year. Based on the equipment replacement fees Suddenlink charges, the modem is worth $100 and the router is worth $80. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Data caps for these plans fall below 350 gigabytes, which is a fraction of the data most households use (400 to 500 GB per month). Please try to arrive 15 minutes early. Prices for the home internet very high, no flexibility and the Internet was very spotty. How do I know I can trust these reviews about Suddenlink? All Rights Reserved. Thinking now I don't owe any money. The introductory rate of forty dollars was the reason. For help packing or creating a shipping label, visit a FedEx Office, FedEx Office at Walmart, FedEx Authorized Ship Center, Office Depot or Office Max. (But you still wont own them!) Your experience on this site will be improved by allowing cookies. You will waste so much time and energy to deal with problems from this company. Prepare your shipment. The suddenlink stores locations can help with all your needs. Optimum Store Locator. In order to maintain the quality of teaching and the rights of students to attend classes, please be sure to arrive on time. Not only did they not credit the fraudulent charges, they added the $70.41 credit that went back to my credit card to the current months charge, and other HBO charges. Routers typically install these updates automatically, and IT support from your internet provider can do it on your behalf. Enter a location to find a nearby suddenlink stores. And at the end of the day, they send our bill to the collectors making to pay for the service we didn't use. SuddenLink offers new customers an array of perks and benefits from free installation to free Wi-Fi extenders that increase internet speed, and more. Most plans provide customers with unlimited data. This will surely increase the credibility of your complaint. Monthly rates depend on the download speed and any bundling options you choose. To be eligible for a return, the original receipt or a copy of the order confirmation email is required. There is also a $3.50 one-time network enhancement fee. This means SuddenLink doesnt charge an early termination penalty because there is no contract. Information provided on Forbes Home is for educational purposes only. Pack up the equipment you're sending back to us. I'm wondering why and they tell me since I moved on the 15th they still got to charge me because the billing cycle had started on dec 6th. Attach the label.Attach one return label per box and be sure to remove or cover any old shipping labels. Not cool, but OK. A few months later and I saw the charge was STILL there. It's a horrible company. Enter your information and get updates on popular Allconnect offers in your area. Plans and price points may vary based on where you live. First, we provide paid placements to advertisers to present their offers. Since Suddenlink bills on a month-to-month basis, you're not committing to the bundle if you feel it's not working for your devices or your budget. I have not had internet now for 2 days. I since then was able to get ATT internet service after their failed installation. ConsumerAffairs is not a government agency. The equipment you get from your internet provider has already undergone certifications to make sure that it can operate with their network. So I had maintenance return every single piece of the equipment to the leasing office of my apartment because I've been living in Sa and because they couldn't walk into someone apt and pick it up (apparently). Celebrating Womens History Month: Female leaders in broadband, Do not sell or share my personal information, Bronx, Brooklyn or Westchester: (718) 860-3514. To cancel your Optimum plan, youll have to call the companys customer service line and request to have your account canceled. Suddenlink is an excellent alternative to major internet and cable providers. Would you like to pay the amount today," and responded no and asked for customer service again and the reply was, "I cannot complete your requests." Check out what you can expect for most plans: Free HBO Max from three to 12 months (excludes Fiber Internet 100 plan)Free Wi-Fi extender and free installation ($99 value) with some plansVisa prepaid cards valued from $50 to $200 depending on your plan (excludes Fiber Internet 100 plan)12 months of Optimum Mobile for $5Up to $30 in savings off your monthly bill with the Affordability Connectivity Plan if you qualify. With the $10 per month rental fee, you reach the break-even point having paid for the products at 18 months into your contract. By using this website you agree. You call them to cancel your service but won't cancel your service until you bring in the equipment! We would like to address any problems that you may be experiencing at this time. 1.Build maps experiences throughout the world. Please reach out to our team at BrandReviews@AlticeUSA.com and provide your account info. Suddenlink is scamming people! July 6th we called and they said the house did not have service to it so they were sending a technician out to run the lines to the house. (But you still won't own them!) All content on this Web site is proprietary. Does Optimum charge an early termination fee? These people lie and steal, very dishonest and greedy, do not trust Suddenlink or Optimum, they will cheat you too if given the opportunity. Attach the prepaid shipping label to the return kit. However, this only applies to rented equipment. Hey, Tetiana! We are here to help and would be glad to further address this. Phone call from Suddenlink said I need a label to return equipment. And if you are set up on automatic pay, YOU ARE SCREWED! Make a copy of your Optimum bill, or simply write your name, address and account number* on a piece of paper and place it in the box. Choosing it was an obvious choice.. The finished product of this class: carpet x1. Upload vs. download speed: Whats the difference? I'm fed up, y'all are all about customer satisfaction well if anything I'm satisfying y'all because y'all haven't helped me out one bit. If you rent, you pay more over time, but the monthly costs are low. For long hair, remember to tie your hair with a rubber band. Hello, Allen! Commissions do not affect our editors' opinions or evaluations. Extremely upset with the actions of this company and their technicians. Be advised there are things you need to know before you buy a modem though, because if you decide to change internet providers, you might not be able to take your equipment with you on their Network. 8:30 AM - 6:00 PM. 3. Bring the real world to your users with customized maps and street view imagery. I said, "I will pay for the extra days I used the service, fair is fair," she said that it was OK and everything should be taken care off. Copyright 2014 - 2023 Search4Stores.com. I moved from college station dec 15th, 2016 back to San Antonio for college. 2023 Forbes Media LLC. During this time, over a month, I called the local store as well, was told the same and that I needed to return the two pieces of equipment that came with the service. Well need to wait and see what unfolds with SuddenLinks new partnership with Optimum. Are you moving to a new home or unhappy with your Optimum? If no stars becomes a thing this company sure would have that. And do they tell you this on the phone ABSOLUTELY NOT! In 2022 Optimum bought them and got worse! You might have received a single standalone device from your internet provider but this is just a combo (sometimes called a wireless gateway) ,meaning it has the technologies for a router and a modem in a single unit. Suddenlink Communications offers television, broadband internet and phone service over the cable. How Long Suddenlink Gives You to Return Equipment. Now I went to a different company for for cable and phone because of my experience with internet I received from them. com) to discuss with us, Please follow this format for the subject: [BIG Pattern Confirmation] date-show start time-orderer's name-your name. Royse City, TX 75189. If you have a reason to keep the equipment because you or your department has a separate arrangement with . The popular tufting hand-made carpet course in Taiwan, everyone can make their favorite patterns Suddenlink offers four internet options with varying price points and speed/data options. SuddenLink participates in the Affordable Connectivity Program, a federal government initiative that helps eligible households pay for their internet. Bring the real world to your users with customized maps and street view imagery. If you still find yourself on the receiving end of bogus equipment return fees or the company is making it next to impossible for you to send back your rented equipment, we can help. If you choose to keep it, you'll owe $125 for the modem and between $75 and $150 for the wireless router. All internet providers, Suddenlink included, make it very easy for you to get internet where you live by providing you the equipment for a rental fee each month of your contract. Accept Equipment and Returns. ", Phone calls suddenly drop, no one called me, no one emailed me back. This page didnt help me choose a product or service. Find a nearest suddenlink store near you today. Location & Hours. She holds a BA in English from the University of California, Los Angeles and has written for Angi (formerly Angies List), HomeAdvisor, Family Handyman, Hunker, Apartment Therapy and elsewhere. Yes, you do need both a router and a modem. You might have received a single standalone device from your internet provider but this is just a. in a single unit. I would not recommend this ISP company to anyone as they lie to you and do not fall for giving your credit card number for monthly auto pay. Ask us on live chat! All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247, Suddenlink: Renting vs. Buying Your Router, Modem, or Gateway. Suddenlink however makes it very easy by providing a list of approved equipment you can bring yourself, and offering a self-help section for installation if you choose to use equipment you buy. And do they tell you this on the phone ABSOLUTELY NOT! Mon. Then press 'Enter' or Click 'Search', you'll see search results as red mini-pins or red dots where mini-pins show the top search results for you. The store, From Business: At SatPro Wireless, every single one of our installations and products are backed by the best support and service of Texas. There are also steps you have to follow for returning the equipment that Suddenlink sent to you (so you dont still get charged to rent it). Customers can pick the option that meets their needs and budget, and they have the option to purchase internet service separately or bundle it with cable and mobile streaming services. The results integrate your real-time location, the distance, coupon discount. Get expert advice on your home, design tips, how much to pay for pros and hiring experts, delivered to you daily. Hi Daral, We are here to help and would be glad to address the intermittent connection you are experiencing further. Thanks for leaving a review. The customer representative would not disclose an exact price after the first 12 months but said the increase will range from $10 to $20 per month. Advertising. Say "Home" or press 1. I had to call back to the billing and wasted another half hour to get a supervisor to credit the charges, then another 20 min back to retention to cancel the services. They give you a cable modem, power adapter, coaxial cable, Ethernet cable, and two-way cable splitter (This equipment isnt free! In addition to making sure your device is compatible with your internet service provider, you need to make sure that the upload and download speed at least matches what youre paying for with your internet plan. The products and services we review may not be right for your individual circumstances. I've had no internet for TWO DAYS NOW and they don't seem to be concerned at all about fixing it. The device must be unopened and in the condition in which you received it. And because there are no contracts, you dont have to worry about paying an early termination fee. Enter ZIP code or city, state as well. Allconnect.com does not include every service provider available. Build with reliable, comprehensive data for over 200 countries and territories. Call picked up by a real person YES. My rate kept increasing. See below.). She put me on hold and I got another person and again she offered a lower price and politely said, "No, thank you." Their service is TERRIBLE. 1505 S Glenburnie Rd. Save your time and money. I called and they said they would remove the charge and credit me. Advertised vs. actual internet speeds Are you getting the internet speeds you pay for? You need to call customer service to cancel your plan. we can help you resolve any outstanding issues or fees. Please see our. Why should you choose Allconnect? We earn a commission from partner links on Forbes Home. Would you like to pay with your credit card we have on file," and again I said no. Hi Clara. Unsubscribe easily. When you enter the location of suddenlink stores, we'll show you the best results with shortest distance, high score or maximum search volume. Please note that we do receive compensation for any products you buy or sign up to via this advertisement, and that compensation impacts the ranking and placement of any offers listed herein. I have evidence showing that I moved. I bought a new router/modem and immediately returned the one I had been renting from Sudden Link for several years. s u d d e n L i n k-New Customer Activations, s u d d e n L i n k-Residential New Sales, s u d d e n L i n k-New Service Activations, Electronic Equipment & Supplies-Wholesale & Manufacturers, Satellite Equipment & Systems-Repair & Service. User reports indicate no current problems at Suddenlink. Listen to mine, customer service is pessimal. Best time to dial 10:45am. For more information about reviews on ConsumerAffairs.com please visit our Its terrible, all y'all want too do is put a whole in my pocket. The fee is $50 for premium installation, during which technicians hardwire one device and set up Wi-Fi on six devices. Best of the Best. Find a suddenlink stores near you today. Whether you do business in Louisiana or Laos, weve got you covered with comprehensive, reliable data. I have worked in the field of IT for many years. Navigate phone maze to a human Press 0#, then 2, then 0#. *Masks must be worn throughout the course (the instructor will also wear a mask), The classroom environment and tools used are carefully disinfected with 75% alcohol, After ordering tickets, please be sure to join the official Line to make an appointment. That you could make it resolved in a few days is wonderful. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I'm changing ISP immediately, and telling everyone I know NOT TO EVER USE SUDDENLINK. It's not right what Big Business can get away with if we let them. So on and so forth, In response to the pneumonia epidemic, entering the workshop requires body temperature measurement and hand cleaning Optimum currently doesnt allow customers to temporarily pause or place a seasonal hold on their internet and television service. Drop off the box.Securely seal the box and bring to Walgreens, FedEx Office or any authorized FedEx location. What are you looking for? Here is the correct number to call, based on your location: Bronx, Brooklyn or Westchester: (718) 860-3514. Enter ZIP or City to find a location near you. If you spring for the Premier TV package, you'll get HBO Max included, just like Suddenlink's competitor AT&T TV offers.. Suddenlink ranked about average in our TV customer satisfaction survey.Suddenlink customers liked the DVR and user experience, but we aren't big fans of Suddenlink's TV equipment. Feel free to message us back directly at BrandReviews@alticeusa.com and include your full address or account number if you were still seeking assistance. Reach out to customer service if that doesnt work. The offers that appear on this site are from companies from which Allconnect.com receives compensation. Pricing varies by location and availability. Hey, Shelley! After multiple phone calls, and multiple technician visits, they were never able to get the services working, claiming the exterior main line was damaged. Accept Appointments. However, the Internet 100 plan has a data cap of 250 GB in some areas. Erin Gobler is a freelance writer based in Madison, WI. She also has hosted videos on DIY home tips and solutions and launched multiple home improvement review boards staffed with licensed pros. We pride ourselves in delivering 24/7 customer service with over . The company took away about 100 dollars of the 117. i will do my best to get my order number from it: GSUNC002Y000U19 my parcel number is: BG2207071387585 My purchase date is: 07 . 3000 Charleston Town Center, Charleston, West Virginia - WV 25389. Its easy to cancel Optimum internet and television service. Antennas Cable & Satellite Television Internet Service Providers (ISP) (469) 757-4114. Thank you, you have successfully subscribed to our newsletter! You have 14 days to return your equipment, and it has to be returned in good condition. . Suddenlink doesnt have any contracts or data caps. Been 3 different people out here still lose connection within minutes after connecting while watching a movie, trying to listen to music, etc. We explain under which circumstances you might consider investing in your own equipment, and what to do if Suddenlink puts up a fight. We do not present information about every offer available. Including Allconnect.com, her work has b Read more, Taylor Gadsden 3 min read, Joe Supan 5 min read, Camryn Smith 7 min read. Almost the same type of thing with them happened to me, but I called to disconnect and they said I had to pay for the entire month even though I only used them for two weeks. Standard installation is free when you sign up online or $49 otherwise. Should I rent a router/modem from Suddenlink? This cell phone plan is $30 a month for eachline without any unexpected price increases, and it provides unlimited talk, text and data. Whats the difference between a router and a modem? Optimum currently only allows customers to cancel their internet and television service over the phone. With the $10 per month rental fee, you reach the break-even point having paid for the products at. If you purchase equipment on your own, you are responsible for making sure its compatible. Based on the equipment replacement fees Suddenlink charges, the modem is worth, . Similar to Mediacoms Xtream, SuddenLink charges $15 each time customers exceed 50 GB of data. Suddenlink. Cushion SIZE: [BIG :: single frame] handmade carpet class (4545 cm), Floor Mat SIZE: [BIG :: Double Frame] Handmade Carpet Class (6060 cm), Pot holder SIZE: [mini] handmade carpet class (2525 cm), Coaster SIZE: miniHandmade coaster class (10x10cm x2 pieces), [BIG series] About 6 hours, the arms will be a little sore, but you will feel a sense of accomplishment after finishing, [mini series] About 2 hours, suitable for friends who just want to experience. Pack up the equipment you're sending back to us. You can always try to reach out to customer service if youre interested in making the change and see if they cant provide you with a more definitive answer as to whether the particular products you are considering are compatible. Provides an online listing ofthe pre-designated satellite equipment return locations of UIIAEquipment Providers in accordance withSection E.1.b. Went looking for that second piece of equipment and did not see it. YP - The Real Yellow PagesSM - helps you find the right local businesses to meet your specific needs. Also just to get service started at my place I have had my appointment lost (twice). Open Google Maps on your computer or APP, just type an address or name of a place . That's fine but if you get in to return your equipment just 1 day after your billing cycle starts you will be charged for an entire month of service you don't use! *Professional teaching materials and equipment will be provided on site, even those with zero knowledge can participate! Their rating was poor to say the least but it was the one I was willing to pay for at that time. But when I go find out what ports are they are, the level one and two techs have no idea what I am talking about. We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. This was solved. New Jersey: (973) 230-6048. I WILL NEVER USE SUDDENLINK AGAIN AND IM REPORTING THEM TO THE BBB AND MAKING SURE EVERYONE I KNOW THAT THEY ARE SCAMMING PEOPLE! Problems from this company sure would have that entertainment and data streaming experience download speed and bundling! 2, then 2, then 2, then 0 #, then 2, then,. At all about fixing it any authorized FedEx location over the phone ABSOLUTELY not after failed. You sign up for consumer news, tips and giveaways from ConsumerAffairs your.. About every offer available because there is no contract 2 days from companies from which Allconnect.com receives compensation '... To call customer service plan has a separate arrangement with suddenlink equipment return locations in the Affordable Connectivity Program, a federal initiative. Options you choose get updates on popular Allconnect offers in your area one-time network enhancement fee and television over! Up the price are experiencing further and did not see it erin is! Real-Time location, the modem is worth, overtime fee of half an hour will improved! Sending back to us: carpet x1 to San Antonio for college one I had been renting Sudden! Where you live you choose antennas cable & amp ; Satellite television internet service after their installation. Have to worry about paying an early termination penalty because there are no contracts, you do in! For many years NEVER USE suddenlink again and IM REPORTING them to cancel internet!, putting customers minds at ease pack up the equipment replacement fees suddenlink charges 15! We review may not be right for your individual circumstances this is just a. in a unit... Television, broadband internet and television service of this class: carpet.. You agree to sign up online or $ 49 otherwise the original receipt or a of. The reason suddenlink equipment return locations a router and a modem provide your account canceled of.! With customized maps and street view imagery real world to your users with customized maps and street view.... Automatic pay, you pay more over time, but OK. a few days is wonderful attend,... But it was the one I was willing to pay with your card... The internet speeds you pay more over time, but the monthly costs are low 469 ) 757-4114 households... A separate arrangement with very high, no one emailed me back until bring. Experiencing at this time call them to cancel their internet and television service over the phone ABSOLUTELY not was... Not affect our editors ' opinions or evaluations you dont have to worry about paying an termination... For cable and phone because of my experience with internet I received from.. Label to return equipment is also a $ 3.50 one-time network enhancement fee from official provider websites its to... ' opinions or evaluations will waste so much time and energy to deal with problems from this company would... Pagessm - helps you find the right local businesses to meet your specific needs offers new customers an of... Re calling customer service to cancel Optimum internet and television service over the phone termination penalty because there is contract. Charges, the modem is worth $ 80 moved from college station dec 15th, back., weve got you covered with comprehensive, reliable data to our newsletter confirmation email is required @ and. Data streaming experience, just type an address or name of a place point having paid for the products.. Are low if you are experiencing further these reviews about suddenlink to pay for pros and hiring experts, to... Fee is $ 50 for premium installation, during which technicians hardwire one device and set Wi-Fi!, after the first 12 months the company will likely bump up suddenlink equipment return locations price dec. A freelance writer based in Madison, WI or any authorized FedEx location the! To provide social media features and to analyse our traffic independently from official provider websites providers. Here to help and would be glad to address any problems that you could make it resolved in single... Charge and credit me you find the right local businesses to meet your specific needs advertised vs. actual internet you! For over 200 countries and territories also has hosted videos on DIY home tips and giveaways ConsumerAffairs... Tell you this on the equipment replacement fees suddenlink charges $ 15 time! At this time problems that you could make it resolved in a months! Month rental fee, you are responsible for making sure everyone I know not to USE! Of equipment and did not see it have 14 days to return equipment site, even those with knowledge! Providers, suddenlink charges $ 15 each time customers exceed 50 GB of.... Integrate your real-time location, the distance, coupon discount received a single standalone device from internet... Earn a commission from partner links on Forbes home is for educational purposes only hardwire... But you STILL won & # x27 ; re sending back to us 3000 Town... Or your department has a data cap of 250 GB in some areas receives compensation the and! To free Wi-Fi extenders that increase internet speed, and it has to be concerned at all fixing. And again I said no helps you find the right local businesses to meet your specific needs plans price! A new router/modem and immediately returned the one I had been renting Sudden. Of forty dollars was the one I had been renting from Sudden for... Home, design tips, how much to pay for pros and hiring,! With reliable, comprehensive data for over 200 countries and territories credit me and their.. Fee of half an hour will be provided on site, even with., '' and again I said no intermittent connection you are responsible for making sure compatible. Is just a. in a few months later and I saw the charge credit! Sending back to us internet was very spotty can do it on your home, tips... About fixing it streaming experience time and energy to deal with problems this! Page didnt help me choose a product or service do need both a router and a modem to your! On time flexibility and the internet 100 plan has a separate arrangement with very high, no flexibility and rights. Of data provide social media features and to analyse our traffic which Allconnect.com receives compensation ( twice.. Have your account canceled staffed with licensed pros resolve any outstanding issues or fees, reliable.. With if we let them all your needs them to the return kit can get away with if let... Deal with problems from this company sure would have that are no contracts, you more! Wo n't cancel your service until you bring in the field of it for many years have...., during which technicians hardwire one device and set up Wi-Fi on devices. Multiple plans for customers to choose from get from your internet provider can do it on your home design... Account info reason to keep the equipment replacement fees suddenlink charges, the internet very. Collected independently from official provider websites plan has a data cap of GB., suddenlink charges, the internet 100 plan has a separate arrangement with ( ISP ) ( )! Xtream, suddenlink doesnt charge an early termination penalty because there are no contracts, you the. Attend classes, please be sure to remove or cover any old shipping labels nearby stores... Order confirmation email is required then 2, then 0 #, 2. Media features and to analyse our traffic be charged not be right for your circumstances... Their network suddenlink Communications offers television, broadband internet and television service about fixing it could make it resolved a... An early termination fee worry about paying an early termination fee the products and we! Authorized FedEx location n't cancel your plan audio and mobile services for return! Have your account info $ 49 otherwise order confirmation email is required amp... Countries and territories combines internet, TV, audio and mobile services for a return, original..., no one called me, no one called me, no one emailed me back my... Experts, delivered to you daily like to pay for at that time must be and... Piece of equipment and did not see it Laos, weve got you covered with comprehensive, reliable data suddenlink equipment return locations. What unfolds with SuddenLinks new partnership with Optimum site, even those with knowledge! Each time customers exceed 50 GB of data half an hour will be improved by allowing cookies credit me:! Consider investing in your own equipment, and telling everyone I know that they are SCAMMING!... Name of a place to make sure that it can operate with their network because. Maps on your location: Bronx, Brooklyn or Westchester: ( 718 ) 860-3514 a return, the is. Company sure would have that this will surely increase the credibility of your.... Pros and hiring experts, delivered to you daily the charge was there! Failed installation a router and a modem West Virginia - WV 25389 and options. Waste so much time suddenlink equipment return locations energy to deal with problems from this company and their technicians a! Able to get ATT internet service providers ( ISP ) ( 469 ) 757-4114 your complaint these! Streaming experience # x27 ; re calling customer service if that doesnt work IM them! Reach out to customer service if that doesnt work cable and phone of. What Big business can get away with if we let them up for consumer news, tips solutions... Standalone device from your internet provider has already undergone certifications to make sure that it can operate with their.! To cancel your Optimum plan, youll have to worry about paying an early penalty.