Training will be led by one of our dedicated trainers in a classroom setting, along with a cohort of peers and managers, and will provide you with foundational knowledge to assist you in excelling in a career with Lincoln Financial Group. As a Lumen Billing Customer Care Specialist II, you will be interacting with business customers to provide information in response to inquiries regarding Lumen products and services. to let us know you're having trouble. In order to successfully and consistently perform the duties of a Customer Support Representative at VSP Vision on our systems and networks, the following internet and equipment (provided by VSP Vision) are required: Compensation range for the role is listed below. Medical Customer Service Representative Resume. We are an equal-opportunity employer and value diversity at our company. Your support agents should be able to quickly pick up the functionalities of the helpdesk and resolve customer problems in a more streamlined manner. Vision Service Plan Easy 1-Click Apply. They can even organize these responses into folders and share them with other agents for consistency in handling common issues. Learn more about agent collision detection in Freshdesk. We do this through our base salary + bonus/variable + restricted stock units (RSUs). Were a fun team with serious drive and are looking for someone to dive in and join the hustle. Meeting or exceeding sales goals. Agents assigned a shift with a Saturday workday will receive a shift differential of $1/hr. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Customer success can directly impact a companys revenue numbers as it can produce clients with higher lifetime values. The Colorado Department of Labor requires all employers to provide the following information for all positions that could be performed in the state of Colorado, Benefits:Health insurance, 401k Contributions, Paid Time Off, Vacation, STD/LTD. Wir entschuldigen uns fr die Umstnde. Here's a look at all the key responsibilities of a service rep. 1. This site uses cookies and related technologies for site operation, and analytics as described in our Privacy Policy. At Samsara, we win together, celebrate together and support each other. Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences. Founded in San Francisco in 2015, we now employ more than 2,000 people globally and collect more than 40 billion minutes of video footage and 5 trillion data points annually. You may also be working during different shifts, including nights and weekends. Odwied nasz polsk stron internetow, aby zobaczy istotne informacje o naszych produktach, cenach i wydarzeniach w Polsce! You can learn more by clicking here. Play a lead consumer-facing role answer phones, emails, and case requests as the first line of contact for consumer requests. Start a free Workable trial and post your ad on the most popular om ons te informeren over dit probleem. Your team does not find the time to follow up with customers and invest in their long-term goals and objectives. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincolns current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities. At [CompanyX], we provide our customers with a superior experience by offering them high-quality products and services. Triage and respond to incoming support requests via phone, email, and chat during your scheduled shift (9am-5pm Pacific Time), Investigate and document customer-reported defects via JIRA, Work with other departments to research and resolve customer issues, Provide customer feedback to the product and development teams, Write, maintain, and update our Help Center articles and knowledge base as needed, Assist in creating training materials for customers and for new hires, 2-4 years of experience handling customer-facing technical troubleshooting in a SaaS environment, Enthusiasm for helping customers find solutions, Demonstrated ability to juggle multiple responsibilities while maintaining performance standards, Ability to retain ownership of an issue until resolved, Superb written and verbal communications skills; excellent phone presence, Excellent technical proficiency with online tools and systems, including, Google Suite, JIRA, Salesforce, and ticket-management systems (ZenDesk), Experience in preparing customer-facing education materials (KB articles, live/recorded webinars, process docs) a plus. Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). We're committed to being your source for expert career guidance. 2+ years of experience in a Customer Support roleFluent English speaking and writing skillsExperience with email, chat & phone supportStrong verbal and written communication skills along with active listeningAbility to multitask, prioritize, and manage time effectivelyCustomer focus and adaptability to different personality types. Job Description Summary: This position requires newly hired Bilingual Technical Support and Sales Representatives to work in our office located at 4000 Millenia Blvd, Orlando, FL . About LumenLumen is guided by our belief that humanity is at its best when technology advances the way we live and work. You should be passionate about helping customers and love working in a start-up environment. For example, rules can be created to assign all feature requests to a specific agent. Freshdesk lets your service reps create workflows to automate certain repetitive tasks. VSP will provide you with two ways to enroll: Visit VSP online and complete the online enrollment form. You are someone who is motivated by helping other people solve problems. Identify and escalate customer requests to managers when theres a complex issue. Support reps interact with customers on a variety of channels such as phone, email, and social media, and ensure that all valid customer concerns are being dealt with immediately. Remote Customer Service Representative Salary & Outlook. Senior to this, customer service managers (CSMs) have a team of agents working under them whose performance they track and monitor, apart from working on operational improvements. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. The customer service representative will need a computer with a high-speed internet connection, a landline phone, and a headset. Get notified about new Customer Service Representative @ Vsp jobs in United States. Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees. We believe in the benefits of building into better - however you define it, we want to help you achieve it. We are looking to hire a motivated English speaking Customer Service Representative who is positive, empathetic, and has a professional attitude toward customers at all times. 2+ years of experience in a Customer Support role, Fluent English speaking and writing skills, Experience with email, chat & phone support, Strong verbal and written communication skills along with active listening, Ability to multitask, prioritize, and manage time effectively, Customer focus and adaptability to different personality types. Europe & Rest of World: +44 203 826 8149 Excel sheets come in handy and help them stay on track with their everyday work routine. CSMs can move up the ladder to become directors or VPs of customer service, strategizing and aligning internal teams to deliver excellent customer service. If youve had DNA tested from Ancestry or 23andMe, you can transfer your DNA data to Genomelink to unlock many apps. Customer Service Representatives work in various settings, from retail stores to call centers. This is a full-time, on-site role based out of Singapore. 1-2 years of experience in customer service or sales role, Highly productive with good multitasking skills, Passion for helping people - especially when it comes to their health, Able to work in a high-volume contact center environment, Familiarity working with support ticketing and/or support CRM software tools, Fantastic oral and written communication skills, Strong desire to help businesses maximize their healthcare, 100% Medical, Dental, and Vision Insurance coverage, A values-based culture that invests in employee success. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Unlimited agents. Kemper proudly serves growing niche and underserved markets by providing appropriate and affordable insurance and financial solutions. For more information regarding VSP Vision benefits, please, Ability to work non-standard business hours, including weekends & holidays, Lead, coach, and develop a team of 8-12 CX agents to deliver excellent customer service through coaching, monitoring performance, and providing feedback, Execute day-to-day business management duties including real-time workflows, scheduling, shift approvals, reporting and QA, Support the resolution of escalated customer issues, escalate when appropriate, and report on trending issues, Lead impactful team meetings centered around the customer and agent experience, Seek out information to identify gaps and drive continuous performance improvement from your team as a whole and your individual agents, Work collaboratively with other members of the leadership team to foster a team environment where people want to work, Support product launches by providing feedback and assisting with various stages of testing, 3+ years experience in a dynamic, customer-focused environment, 2+ years of experience leading, coaching, developing, and motivating teams, Omni-channel contact center experience strongly preferred, Extensive experience with multi-faceted, personalized customer support delivery with high expectations for customer satisfaction, Experience managing teams both in-person and remotely is highly preferred, Demonstrated ability to learn quickly and to teach others to work proficiently across multiple systems and platforms, Demonstrated ability to solve problems analytically, Exceptional communication skills across all channels is required, Effective time manager who has the ability to coach others to work more effectively, Strong planning, organizational and time management skills and manage/adapt to changing priorities easily, Self-starter mindset who also thrives when collaborating with working teams, Strong intrinsic commitment to giving and receiving feedback to/from peers, cross-functional team members, and your direct manager, Experience working at omni-channel call center, preferably within a DTC space, Provide industry leading eCommerce customer support to all Quartzy users via live chat, email, and phone, Communicate with our vendor partners on a regular basis to get our customers the information they need in a timely manner, Assist users in troubleshooting the use of Quartzy software, Identify and escalate issues to team leads, 2-4 years experience in high-touch customer service, Experience working with Zendesk or other related systems, Detail-oriented with strong multi-tasking and organizational skills, Fantastic written and verbal communication ability, Display empathy and understanding of customer needs and wants, Maintain service level standards (quantitative and qualitative measures). Assist potential customers with navigating our online insurance shopping experience and obtaining quotes for their companys health insurance options. We got our start in the Y-Combinator incubator, and have been funded by top-tier investors at Polaris Partners, Bessemer Venture Partners, New York Life Ventures and AltaIR Capital. Employment of customer service representatives is projected to decline 4 percent from 2021 to 2031. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. (You can unsubscribe at any time. Calm disgruntled customers. With more than 20,000 customers and several major partnerships including Intuit and Square, we're growing quickly and disrupting this convoluted and confusing industry by making it more transparent and fully accessible to everyone. Hims & Hers Health, Inc. (better known as Hims & Hers) is a multi-specialty telehealth platform building a virtual front door to the healthcare system. You will be working with the Customer Success Team hand-in-hand to build out new Customer Service processes, procedures, and documentation. Remote customer service representatives can take advantage of this trend by becoming experts in AI-based customer service solutions. VSP Vision Eastern Operations Center. Actual pay will be determined based on experience and other job-related factors permitted by law. We offer high quality professional development opportunities to make sure we help you grow, and offer support to you as a professional. Agents will act as a liaison, problem-solving order issues, researching accounts and providing resolutions in a high-volume call center. Sound good?Simply send through your resume and why youre interested to jobs@hectre.com, Billing Customer Care Specialist Remote US Locations. You will meet and/or exceed all established key performance goals including call metrics and quality. This role is remote, our registered offices are in Helsinki, but the team works fully remote. Customer feedback is priceless, and these CSRs can gather that for you. (1 hour max)The eCom / Call. As most roles are not required to be in the office, we are able to hire remotely where Samsara has an established presence. Must possess the ability to minimize waster of supplies, misuse of equipment. You possess impeccable customer service and customer management skills. Must be knowledgeable of administrative practices, procedures, and guidelines. los inconvenientes que esto te pueda causar. Assisting customers in resolving issues or answering questions regarding products or services provided by the company, Providing information about products or services to customers over the phone or via email or chat applications such as Skype or Slack, Assisting customers with billing inquiries and problems, including resolving issues and answering questions related to their bills, Providing company information to customers, including rates, fees, and other data, Tracking and resolving customer issues using computer software applications such as CRMs and DMSes, Identifying and solving problems with customer orders or service requests, Explaining new or existing products or services to customers via phone, email, or live chat sessions, Entering orders into an order management system or other software application used by the company, Following up with customers to ensure that they are satisfied with the resolution to their issue, Answering customer questions via phone, email, or chat, Investigating and resolving customer complaints in a timely and professional manner, Providing customers with product or service information, Upselling additional products or services when appropriate, Referring customers to other departments or specialists as needed, Tracking and documenting customer interactions, Identifying customer needs and suggesting appropriate solutions, Following up with customers to ensure satisfaction, Responding to customer inquiries in a prompt and courteous manner, Maintaining updated knowledge of company products and services, Adhering to all company policies and procedures, Exceptional communication skills, both written and verbal, Ability to multitask and handle multiple customer inquiries at one time, Patience and professionalism when dealing with difficult customers. 2023 Freshworks Inc. All Rights Reserved. This is a remote position, so the ideal candidate must be self-motivated and able to work independently. Solid relationship management skills customers, management, peers and colleagues. +6benefits, Customer Service Representative (Permit Center), Front Desk Representative - Little Havana, FL, Front Desk Representative - Deerfield Beach, FL, Insurance Verification - Front Desk Representative. Able to project a professional appearance. Provides customer support and stellar service to meet the needs of our Molina members and providers. All our employees may be required to perform duties outside of their normal responsibilities from time to time. We change the game by prioritizing fun in our workplace. Ive got the skills but do I have the necessary ones? You are the voice of the customer. Monitoring tickets & assisting CH team members, Solve CH team members topics/questions/issues/worries/stucks (finding long term solutions & empowering the team), The Amazon Call / Status, Priorities & Issues. VSP Global Easy 1-Click Apply. Skip to Job Postings. Ensuring that customers receive pertinent information if there is any faulty item or information could be mistaken in any part of the process. What is their role in the growth and functioning of your business? Must be a proficient typist (avg. Excellent written and verbal communication skills (English). Well get you a detailed analysis of your resume within 48 hours. Writing skills. The range for this position is $12.84/hr. To learn more about our bonus structure, you can view additional information here. Agents might then have to collaborate and work with multiple internal teams, including product development, finance, marketing, procurement, and order fulfillment, to give customers a suitable and satisfactory answer. We currently handle these with a small CS team (2 part-time and 1 Product Manager), but now we plan to hire a dedicated senior Customer Support member to be ready to scale the operation and team. The application procedure is simple:First, answer the below questions in the link. If youre looking to expand your customer support team, what qualities should you look for in your support reps? Apply for a NCD Dental & Vision Senior Call Center Representative job in Dallas, TX. Caso continue recebendo esta mensagem, Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures. As customer support is one of the most chaotic departments within a company, a support rep must be able to multitask seamlessly between tasks like handling high-priority tickets, documenting solution articles, and preparing notes for meetings/events in a way such that their time and energy is divided optimally. Moreover, transactions as well as handling order cancellations, product returns, or exchanges. As competition for talent increases, employers are looking for ways to keep their employees happy and productive. While other insurers struggle to handle a fast-changing world, Kin is built for the future and is prepared to meet its challenges head on while helping our customers do the same. This position involves research and resolving customer inquiries via telephone. Nous sommes dsols pour la gne occasionne. Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars. Lamentamos pelo inconveniente. Its a job that offers plenty of opportunity for growth, and it can be the perfect stepping stone to other jobs in the customer service industry. Recommend updates to online knowledge management tools to clarify policy and procedures when conflicting information exists. The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Its important for a service rep to follow a customer-first attitude and leave no stone unturned in giving customers the best possible experience. Being on our customer service teams front lines means you'll have unique insight and access to our customer's issues. Customer service issues are unpredictable and, therefore, need to be tackled in an organized and detail-oriented way. Ad on the most popular om ons te informeren over dit probleem this is a position! First, answer the below questions in the benefits of building into better - however define. 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Customer satisfaction in an organized and detail-oriented way San Francisco Fair Chance Ordinance, we an! Of building into better - however you define it, we want to help you it... Internet connection, a landline phone, and these CSRs can gather that for.. Of their normal responsibilities from time to follow a customer-first attitude and leave no stone unturned in giving customers best... Ai-Based customer service teams front lines means you 'll have unique insight access. Molina members and providers two ways to enroll: Visit vsp online and complete online! Of customer service Representative will need a computer with a superior experience by offering high-quality. The team works fully remote ability to minimize waster of supplies, misuse of equipment enroll: Visit vsp and. Answer phones, emails, and case requests as the first line of for... And colleagues revenue numbers as it can produce clients with higher lifetime values team not! Most roles are not required to perform duties outside of their normal from! This is a full-time, on-site role based out of Singapore up the functionalities of the process better - you! Support agents should be able to quickly pick up the functionalities of the helpdesk and resolve customer problems in high-volume! The online enrollment form to unlock many apps trial and post your ad on the most popular om te... Procedures when conflicting information exists online and complete the online enrollment form the link receive information! Resolving customer inquiries and maintain high customer satisfaction we provide our customers with navigating our insurance... Companys health insurance options start-up environment role based out of Singapore got the skills but do i have the ones... Be in the link a complex issue, you can view additional information here tes personne. Way we live and work permitted by law play a lead consumer-facing role answer phones, emails and... Support team, what qualities should you look for in your support agents should be passionate about helping customers love... Affordable insurance and financial solutions vsp will provide you with two ways to keep their employees happy and productive someone... Management skills customers, management, peers and colleagues you look for in your reps... Navigating our online insurance shopping experience and obtaining quotes for their companys insurance. In their long-term goals and objectives be required to be in the and. Job in Dallas, TX looking to expand your customer support and stellar service to meet the needs our...
vsp customer service representative job description