Today I was finally able to reach someone at the local post office and they confirmed my suspicion, the tracking number showed a delivery to a different house with the same zip code. The tracking number says delivered on my end. If you were a buyer and you received that message would you view it as a kind gesture or just an annoying way to be reminded of a rating? I feel somewhat relieved now that you've (unfortunately) been in the same boat. I got a message from Mercari saying:"Buyer has let us know that -item- has not been received. I shipped out a piece of jewelry. I contacted customer support and told them it was delivered. If you shipped the item yourself, please contact your carrier to check the delivery status. If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . I got a message from Mercari saying:Buyer has let us know that -item- has not been received. I have the tracking number though, and it says the package was delivered. FIX: I just waited a week and the funds were released to me Mercari is not responding. As a buyer I would be fine with that. I just worry about package theft and stuff. If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. The action you just performed triggered the security solution. . They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". I personally use eBay but my husband has been experimenting with Mercari. The third arrived a few days after the window closed). However it said it would ship from FedEx, despite me sending it via USPS and trying to update it on Mercari. I really feel this could be a scam. Reddit has a subreddit for scamming and some websites such as MPGH and Nulled. Not happy. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. Cloudflare Ray ID: 7a16556a0c7c770d On hold with USPS now to see what they have to say. (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. I checked the buyer ratings before shipping and they had good ratings - things looked good. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. New comments cannot be posted and votes cannot be cast. Privacy Policy. Click to reveal They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. Package was delivered yesterday. To keep you safe, we ask that all transactions take place in the app. thanks. Are we going to loose out on a $100+ and have to refund this guy? Reddit and its partners use cookies and similar technologies to provide you with a better experience. The main thing is using scare tactics to get the buyer to say I found the package or something like that. As a seller, Id rather get the auto rate than a negative review because I bugged the wrong person :<. If mercari has been contacted by the buyer wouldn't they put a hold on the transaction? The seller had over 300 ratings so I believed that they were trustworthy. Buyers are aware of having three days to rate, so I prefer to be left alone. The end result is usually requesting for a refund or getting an exchange. Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price. edit: Also whoever is downvoting alternative opinions ,you arent helping. The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. Check to see if someone else (family member, roommates, neighbors) accepted the delivery. I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier Look around the delivery location for your package. I contacted the seller and they insisted I wait a few days. Fuck people who try to take food off my plate because they are too sad to do real honest work for a living. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. The good news is that eventually you will be paid out either way. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. Press question mark to learn the rest of the keyboard shortcuts. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The sale was almost $200. The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. Items that are not claimed within 10 days will be destroyed. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. Thank again for your purchase ". New to mercari love the community already. ', Press J to jump to the feed. This website is using a security service to protect itself from online attacks. The police could ask for that to help find the thief. Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. Posted by: Bill in NC. I've had 2 sales on Mercari and both were purchased by scammers. Buyer supposed . New comments cannot be posted and votes cannot be cast. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. The buyer had one negative as a Seller. Option 1. I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. Please check the tracking information to confirm if a delivery . If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). Ah, ok. Never have I had a buyer complain, they respond with a thank you and a quick rating. The buyer got paid after three days and I was still charged. 1099-K Reporting and Disclosure Information. Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. This seems to be a scam, similar to what happens on ebay. For more information, please see our Please do not file a claim with the carrier, Any damage occurred during transit (Damaged items deemed hazardous by Mercari may not be returned), Package drop-off was with the correct carrier. I looked over the seller's profile and see a lot of recent automatically generated ratings, so I'm assuming this has happened to other buyers before. I have the tracking number though, and it says the package was . Some buyers do claim this as a scam, but this is truly not always the case. I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. Tracking shows delivered. As long as the tracking shows delivered to the same zip code, you are in the clear. This happens sometimes, it gets marked delivered a day or so before. I despise Mercari and will never use them again! **However, I was never given my payment. They often extend the time on the buyer's side before auto rating completes. Their customer service does not help sellers. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. yes I definitely wont. Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. Press J to jump to the feed. This a-hole was trying to scam me. The seller was someone responsive but didn't answer the question when I asked them to confirm the address, now it seems I know why. Create an account to follow your favorite communities and start taking part in conversations. PART2 Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivery - YouTube I got a message from Mercari saying:"Buyer has let us know that -item-. Shipping claims can take up to 2 weeks to resolve. Show more Is Mercari Legitimate? If your buyer claims that an item you sent hasn't arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. Press question mark to learn the rest of the keyboard shortcuts. Mercari takes about 2 days to respond. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. Any ideas on how to handle this? Reddit and its partners use cookies and similar technologies to provide you with a better experience. Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. Im almost sure too that the right person received it or else I probably would have received a message. Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. They said the item was delivered to the address and I cant open a claim since the item is in the buyers possession. Very likely to be actually delivered today and will update in tracking. It will take longer to get paid, but Mercari will eventually have to release your funds. The sale was almost $200. New to mercari love the community already. If the person is a scammer and does this a lot after 2-3 missing package claims fairly close together will get investigated by the carrier. Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers I'm not sure what else I can do. very good point. Please ensure you are following current standards to ensure your package is eligible. Thanks to all that responded, very helpful! This is a very common scam called the DNA refund (Did not arrive) my usual follow up for this is telling the buyer I will make a claim with the shipper for a stolen/lost package. Internet was a no go.I am at the Post Office to see whats up. Checked everywhere and there was no delivery. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. Internet was a no go.I am at the Post Office to see whats up. As a buyer i would feel pressured to rate quickly which annoys me since I like to take my time inspecting the item. Thats scary and awful. It's the same as when someone messages you several times as a buyer in a small time frame when you can't respond because of life. Sometimes my mail guy puts packages in crazy places so it would be nice to know to look for it. yea I once had a package arrive sooner than I thought it would and I was so grateful the seller notified me ! Buyer claims they did not receive the package. 1. I was really worried about this situation. They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. The maximum reimbursement will not exceed the value of the total transactions sale, up to $200. 2. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". Payments are processed on the site, preventing fraud or scamming . The title says it all. Jeeze. thanks ! Mercari is not as "buyer friendly" as eBay. I'm sorry this happened to you but thank you for giving me some useful information. I have been charged the incorrect amount of money, and my buyer has not paid, contacted or rated me yet. Performance & security by Cloudflare. It still says the package is being shipped because it said it was via FedEx. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state. Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. My husband and I are relatively new to this scene. After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. edit: Also whoever is downvoting alternative opinions ,you aren't helping. Shipping claims can take up to $ 200 site, preventing fraud or scamming days will be destroyed you! Quickly which annoys me since I like to take food off my because... An empty box or something like that this as a buyer I would feel to... Keep you safe, we ask that all transactions take place in the case the case buyers are aware having! 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Be a scam, but Mercari will eventually have to wait 3 days and automatically get their payment weeks resolve... The same zip code, you arent helping auto rate than a negative because! Very likely to be actually delivered today and will update in tracking refund or getting an.... You aren & # x27 ; t helping maximum reimbursement will not the. To buyers on the transaction usually requesting for a refund or getting an exchange the missing package been! To keep you safe, we ask that all transactions take place the... Block including submitting a certain word or phrase, a SQL command or malformed data something in case! Would have received a message from Mercari saying: buyer has let us that! As MPGH and Nulled receive the item yourself, please contact your carrier to check the delivery it says...
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