They have considered all things from babies to teenagers. Same with checkout. I called to complain and we were given a late check out at no charge which was very appreciated. If you want some sort of paper trail or invoice, you must ask for it. ), the time from when we ordered until we recieved our food was 15 to 30 minutes. 1. Im not kidding I asked all 6 people working the front desk and they all gave me a different answer. For a brand new facility I would have expected more maintenance/housekeeping employees monitoring the waterpark. Not many actual games. We celebrated my sons 9th birthday here and rented the 3 room presidential suite and a king bed/bunk suite. Do not put yourself through this. I brought my daughter to Kalahari in Round Rock for the 4th of July Weekend. Clement had found a geological curiosity, dating back 180 million years to the great upheaval accompanying the birth of the Drakensberg Mountains in South Africa.[3]. First issue, the line to check in was INSANE. The shampoo, body wash and conditioner in bathroom were completely empty, There is black mold? The rooms are fine. But all other restaurants didn't open till 11pm. Then upon check in at the front desk there was a computer glitch of some kind and check in took approximately 30 minutes. Like a cruise, if you invest into the Kalahari beverage containers (elephants for kids, daquiri glasses for the adults) refills are $2.50 for kids and $8- $12 for daiquiris. Clement concluded that Farini's 'lost city' was shown to exist but as a natural formation. 40 tickets to ride the roller coast, etc. The lady at the register, Jessica was rude and not helpful at all. Up close beautiful. (Open until 11pm.) The fire was burning at 3939 E. Palm Valley Blvd., near Kalahari Resort, Dell Diamond and the Brushy Creek water treatment plant. After waiting several hours and calling guest services several times, I finally gave up and walked down to the front desk to ask for towels and toilet paper (because we didnt have anymore of that in our room either). more. It's worth it.but will be taking out a second mortgage for the next round! We had a King Bunk Suite and it was a beautiful set up and my boys loved the bunkhouse, especially because they had their own TV so they could watch cartoons. We expected this to an extent. Additional airplane searches were conducted by Joshua Haldeman, grandfather of Elon Musk. The cafe lunch experience- 4 sandwiches and 2 sides (no drinks) was $48. Water park- Overall awesome. Hotel is clean, rooms are clean. Swept away by the hand of time. No outside food allowed. We are so grateful they took the extra time to look for the bear. This is a beautiful property with African theme. Ive seen beach cabanas for less at Bahamas resorts. I want readers to understand this is a gorgeous place with gorgeous amenities and to give it a chance. Be sure to pack a separate Waterpark-specific bag to make changing easy. However, its cold, unfriendly. You can start using the Waterpark then. On top of that my family had a wonderful time at the resort and want to go back! Nothing is Coca-Cola or fresh brewed tea (hard pass!). Both the arcade eatery and breakfast we had to grab a server after waiting 20 min. Places are grossly overpriced. Resort Fee Questions Click here for resort fee information Additional Questions Call us at 1-877-525-2427 Ok so I got 4 toppings and paid for it but when I got my receipt my pizza total was over $40. One of the coloda beverages is $35. Buried many a thousand year. 2. And the most pleasant surprise the 'store to cash in tickets'- AWESOME!!! Overall: Lots to do as a family! We were told our rooms would be close and on the third floor. Our room was spacious and clean and I appreciate that the sink is separated from the shower/WC..having to share the room with my wife and daughters. But for being a "family resort" Im disgusted. Hello Ms. Williams. For a kids focused space connected to the arcade, imo, thats just asinine. But for being a "family resort" Im disgusted. We began relaxing in the lazy river and after making 1 circle we were told we had to get out because apparently someone had pooped in the water!! We had the 2 bedroom family suite. Henderson, Nevada 1 Lost and Found Review of Kalahari Resorts & Conventions - Round Rock Reviewed December 21, 2020 Upon their arrival home, my son realized he lost/left his beloved bear at the resort. Luckily Melissa was able to help and gave us an awesome experience. Our room was spacious and clean and I appreciate that the sink is separated from the shower/WC..having to share the room with my wife and daughters. The indoor water park and Tom Fooleries was a great experience. Food had zero flavor. Baby areas, toddler areas, 48" and over areasplenty to do for the entire family. Left by men to decay and rot. Zip lines, rides, rock walls, bowling, escape room, laser tag are all extra. We waited in line for nearly two hours just to be told that our room was not yet ready. Skip to main content Review TripsAlertsSign in Cart Inbox See all Sign into get trip updates and message other travelers. Xian, went above and beyond to help locate it and return it to my son. Wasn't able to enjoy the adult only Grotto (swim up bar) but hoping to on the next trip. Second issue, when checking in we were informed that our rooms would not be cleaned daily, that housekeeping might make beds and change out towels if we texted a number. The room has no drying rack, no clothesline in the shower area, nowhere to place wet clothes. The staff was friendly and courteous everywhere we went at both places.WARNING:Restaurants: At every restaurant we went to (5 in total, including the pool rest. The refrigerator is not adjustable and gets to a possible temp of maybe 50. This is a family resort, and its a smart move that there is not too much in there that will get damaged as things do when kids are a majority of the guest roster. There is no doubt that with the amount of people coming to and leaving this resort daily that there is no way rooms can be thoroughly cleaned between guests, and it shows. Upon leaving the hotel is when I discovered my account had gone negative due to the extra $300 charge, I called to confirm what happened a very helpful director of guest services Ruben Wong finally heard my complaints and offered an upgrade to a large room if I chose to return again and removed an extra fee we had to offset my overdraft charges. We cant hear all the kiddos running round above which is a win in our book. Cool Ill stand in the heat for an hour. The Lost City of the Kalahari is a historical mystery of exploration and archaeology dating to the end of the 19th century. So if you are sensitive to that, be sure to ask for a room at the end. My first impression of arriving in the lobby was that I wanted to look at everything. We can't thank Xian and the staff enough. So at least I knew they were some where close by. Click Here to Book Direct. Blackout curtains work well- which is important to me! The Kids area is a joke. We bought the package deal and everyone got a pass. I would like to have you continue this conversation with our Guest Services Manager. The spa is 4-star worthy. Upon their arrival home, my son realized he lost/left his beloved bear at the resort. The rooms are fine. The gym is very well equipped. And at $5 for a small bottle of oj, Im thoroughly disappointed in this over-hyped, overpriced Great Wolf Lodge on Steroids. The room was nice but did not care for the sink being outside of the bathroom. The facility is new and very nice with the safari theme. Harassing guest to move their cars needs to stop. Like a cruise, if you invest into the Kalahari beverage containers (elephants for kids, daquiri glasses for the adults) refills are $2.50 for kids and $8- $12 for daiquiris. The employees working the Porte Cochere need major improvements. Get on phone with pizza place. Harassing guest to move their cars needs to stop. However they failed to find any signs of construction in the area. The grand scale from the outside is huge. I asked her how many toppings do we get with that and she said as many as we want. I NEVER write reviews but I am way too disappointed with the quality of service that weve received here to not warn others. 40 tickets to ride the roller coast, etc. 3. I called to complain and we were given a late check out at no charge which was very appreciated. ), the time from when we ordered until we recieved our food was 15 to 30 minutes. I could have dropped off my luggage In Theory at the front if there had been anyone actually working the drop off area. Dont ruin your vacation by biting your tongue for 3 days to avoid being labeled a Karen. Kalahari Resorts & Conventions - Round Rock: Wonderful hotel but MAJOR COVID issues - See 182 traveler reviews, 268 candid photos, and great deals for Kalahari Resorts & Conventions - Round Rock at Tripadvisor. When she saw I was not happy about that she did not she was sorry for the miss understanding and then gave me dirty looks the rest of the time we were there. more. This was a huge mistake because had she just told me I could've moved funds. Paris. Larger mini fridge and microwave available. Amazing food not to mention its really cheap. The cocktails are everywhere and they start at $9 a drink and go up. We celebrated my sons 9th birthday here and rented the 3 room presidential suite and a king bed/bunk suite. Enough about the food. Both the arcade eatery and breakfast we had to grab a server after waiting 20 min. Food & Wine Festival at Kalahari Resorts & Conventions. I cant think of exact word to describe this amazing place. Ran out of toilet paper and soap over and over- both large restrooms and individual family ones as well. Just didn't cut it for my family.Overall, great experience and I would go back again. A. J. Clement researched the story in 1964 and advanced a new theory. Kalahari offers 200,000 sq. But you don't actually need any sort of pass to enjoy Tom Foolery. The cafe lunch experience- 4 sandwiches and 2 sides (no drinks) was $48. Outdoor pool area is nice though I thought more activities would be conducted such as games or other events. The staff was not very friendly at all it was like they did not care about customer service at all. The breakfast is only served in one location as the other resturant isnt even open yet. Over and over this was witnessed. I am disabled so I figured I would just park in handicap. Try dealing with that when the kids are excited or tired.The other thing about the restaurants is to understand the hours. Their ropes course is even bigger. F. R. Paver and Dr. W. M. Borcherds headed out from Upington to search the desert sands, flying over the area in reconnaissance aircraft and subsequently suggesting a number of explanations. The massive resort and convention center boasts 1.5 million square feet and is the ultimate destination for a family vacation, corporate meeting, or special event! Ran out of toilet paper and soap over and over- both large restrooms and individual family ones as well. Try dealing with that when the kids are excited or tired.The other thing about the restaurants is to understand the hours. I've been in the hospitality industry for over 16 years and am disappointed in the customer service of the facility more than anything- but hopefully these issues will be resolved as time goes on. Kalahari Resorts & Conventions - Round Rock: Be Warned - Do NOT Stay Here - See 187 traveler reviews, 276 candid photos, and great deals for Kalahari Resorts & Conventions - Round Rock at Tripadvisor. She never did anything that would need a pass. Its also blissfully quiet on our floor. Up close beautiful. The girl working the front desk was very sweet but horribly under trained. The initial start to our getaway started with a 40minute check in, not counting the additional time we waited just to talk to the front desk clerk. more. We dealt with it. Ok fine. If there are no adults allowed on certain slides, have it stated. Kalahari Resorts & Conventions - Round Rock. After the day we went back to our rooms to relax and enjoy our tub with water jets only the tub didn't actually work the knob to control the jets wasn't even functional. For a brand new facility I would have expected more maintenance/housekeeping employees monitoring the waterpark. Schernbrueker Gorge of The Hundred Falls, Orange River, A selection of photos from the expedition, Learn how and when to remove this template message, https://en.wikipedia.org/w/index.php?title=Lost_City_of_the_Kalahari&oldid=1132098079, This page was last edited on 7 January 2023, at 07:04. Not the best job in keeping out noise from the corridor. Nothing is Coca-Cola or fresh brewed tea (hard pass!). Staff didnt feel it important to post this anywhere. They even off cabanas with the personal pools!4. I understand it's time consuming placing the harness on everyone, but there should have been more hands on deck during peak times. I had purchased a blue band bracelet to allow me to make purchases and placed it on a separate card. Rooms: Bare minimum- no extras (not sure if it's due to COVID or not). Overall: Lots to do as a family! This was a huge mistake because had she just told me I could've moved funds. Holiday weekend it is gonna be complicated right? After realizing that, I decided to try to just wash our wet clothing so that they wouldnt just be laying around molding for the duration of our trip. This day was better other then the alarm the only slight issue was There was an extra wait time due to some promotional videos and pictures being taken on one of our rides but thankfully we experienced little to no wait during our two days. She never did anything that would need a pass. The cocktails are everywhere and they start at $9 a drink and go up. Kids enjoyed the water park and Tom Foolery. Lowest Rate Guarantee. There are 3 sizes provided to guests, but any child under 2 wouldn't fit into them. Until then, reach out with any questions I didn't already answer. My first impression of arriving in the lobby was that I wanted to look at everything. The show was 30 minutes late, no biggie, weather and things happen. Arcade is very cool but the games are lacking. No luck on that as there is only one washer and dryer on the entire floor of the hotel that was always already in use every time I checked it. mildew? I later found out they charged my separate card $300 and the card I used to book my room causing me overdraft charges which I discovered after my trip. They have the bare minimum if that of handicap parking places. Larger mini fridge and microwave available. Ice cream parlor and candy shop- $7 for 1/4lb of candy. He said sure she is 9 and barely over height no problem. No one knew. Needless to say I will never go back. What? Outdoor pools should be heated and open. 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