so since we couldn't get them to look at it we came home and my husband cut new board and fixed it himself. I was very happy with their response and happy with the Store Manager (Jason) in Louisville to help resolve this issue. Creating A Local Server From A Public Address. She said I will bring you my work sheet. The section was returned, fixed, then delivered again. Oh by the way, the delivery guys from san jose were friendly. Also, when my husband and I came to pick up the chair the next day we noticed slight imperfections with the wood of the chair and she was very thoughtful in giving us the choice of the floor model or touching up the wood and discounting 5%. By then the entire right side of recliner comes separated in the front and hanging on by a thread at the base. Customer No Service. The only tine that I was given any updates is when I called the store and half the time they couldn't tell me anything. When service was requested no date is set for repairs, they say a phone call will be made prior to them coming out. Negligence and unprofessionalism on their part has continued. He told us that it would take "up to 8 weeks." Our reclining sofa and chair are by Best and they too still look great after a few years but DH rarely uses them. I also know it is comfortable. La-Z-Boy Pinnacle Mineral Rocking: 4.8/5 stars based on more than 885 reviews. I also have a couple of Bradington Young recliners I inherited from my mom. Other furniture stores in Bakersfield have great quality for one half to one third of the price. There was a scuff and tear in the leather. Bang for the buck just isn't there. I placed an order on November 23, 2022 for Best Chairs Bilana Swivel Glider Recliner in Birch Champagne from Buy Buy Baby. There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. They re-ordered another set assuring me England was a goodcompany. We are also going through Executive.Escalations@la-z-boy.com but still the worst support i've gone through. Tomi Webber was great . So, the moral to the story? The price you pay for the furniture is outrageous, but then to get it and have it be crap you don't even want in your house is very frustrating. Both of the La-z-boy recliners that I've had gave me problems. Thanks. One back cushion is sewn on with alean, one squared corner and one very rounded corner as though they ran out ofleather. This is not one of them. Most of La-Z-Boy pieces are handcrafted here in the US at one of their 5 manufacturing plants and made from US and imported parts. Patty is friendly, helpful, and not pushy. Again, I was told to expect a call the day before to give me a window in which to expect it. I've always liked the massage recliners, but just can't bear to have one in the family room. We are now told most of it will be delivered on December 30th but no the tables are not in and no clue when they will arrive. Great selections and so many ways to personalize your home. Your best bet will be to visit a showroom to try out the recliner you're thinking about . NOT NOW. Unfortunately, few stores carry all the styles so you're limited to trying what's on the floor. Plus, they don't look like recliners. The pros: A nice array of customizable and versatile chairs that can be used in offices, guest rooms, and living spaces. The PowerRecline La-Z-Boy's recliner is a great piece that can blend with your home's design even after multiple renovations. for 12 mos - Total $689.991 with a Wayfair credit card Shipping to Boydton - 23917 1. THIS IS OUTRAGEOUS! Wonderful service! My bad for accepting. Can't wait to actually sit in it. The one I got is alright. Customer service was absolutely no help and only offered me to dismantle my furniture and pick up/deliver the furniture myself to save the delivery fees. we bought a lay z boy electric couch and love seat three years ago. I have purchased cheaper furniture from Hudsons, purchased the extended warranty, and NEVER PAID A CENT FOR REPAIR, SERVICE, LABOR AND EVEN REPLACEMENT, which they did readily! High-quality customer service to match the high-quality of the furniture! His incredible service doesn't stop there. Since it got pushed back to October 21, I said to cancel the contract at midnight on Nov 14. We had to take time off of work and schedule him to come out THREE TIMES. The company has changed- resting on laurels, short-term profit, and engaging in these practices because it makes more money, short-term, by understaffing, delaying warranty service, and disregarding complaints. I went to the Bakersfield store to find a chair similar to one my husband had just purchased. I went in and an older woman helped me. I understand that there is a general slow-down of furniture orders due to the current supply chain issues. Called inquiring about lifetime warranty, apparently it's only for parts and it would be another $200+ for labor to repair. The chair is about 6 years old and I've elected to make do with it until I replace it with a much better quality chair. They said Lazy Boy will say it is normal wear and tear. Get La-Z-Boy's Latest Online DealsUnlock The Coupons. Doug greeted us and helped us whittle down exactly what we were looking for. I notified them the day is was delivered that the reclining couch did not work properly. We needed a recliner, quickly, and I wanted one in grey. Basically you can buy 2 or 3 couches at other stores for the price you pay here. We have also looked at/considered the Tempurpedic mattress/bed with adjustable headboard and footboard, but just too $$$. I spent almost $4000.00 on 3 pcs of furniture and it was delivered in Feb.an now my husband's remote chair doesn't work. And only two years? We were told "good luck" by the delivery people when they said we had to deal with the salesroom to have the matter resolved. Whether it's waiting room seating or a home office chair, seats for a family/living room or a reading nook, La-Z-Boy has chair options that can be customized to most shoppers preferences. As far as I am concerned Laz-Boy leather furniture is not with the money. Cause friction of the non leather. It is now almost 3 months and still no part. Met my salesman Casey. Our children are gone, and if it does get rumpled with grandchildrenI'm happy! Beautiful store, great selection, and Joe was very helpful, just a true professional, great experience all around! Today, Lazy Boy is one of the leading furniture retailers in the UK, offering a wide range of products including sofas, chairs, recliners, and more. We completed our transaction for a new recliner and was told the old chair would not be picked up plus there would be a delivery charge of $99.00 for the new chair. One of the most significant differences between Barcalounger and Lazy Boy is their framing method. There was no hard sell, rather a very informative style of customer service which was much appreciated. No notification that it was coming. I needed to replace my recliner because I am unable to raise the leg rest anymore. I also liked the power recline feature available as an upgrade (I think) on Bradington Young. Patty was very helpful, made us feel like she wanted us to be happy with our choices rather than just make a sale. Great service. We still have a Lazboy reclining chair that we bought nearly 30 years ago and which is in great condition! He was so knowledgeable with all the different fabrics and options! He and his wife never really used it. There were other issues with the chairs, which we felt were brushed aside by the technician when he came to our home and by the La-Z-boy store. Just wished more actual products on premise hope items ordered are just as view in catalog and viewer!! There were several quality pieces in the store. As a result I needed a great chair that would be comfortable and should definitely last me for the rest of my life (I'm already 2 1/2 yrs past the longest the cancer centre gave me). The prices for Ashley Furniture sofas fall in the range of $500 to around $2000. Patty's knowledge of products, cheerful personality, and professional conduct make her a rare find in the retail world. bought a love seat and couch combo cost around $6000.00 and find that the seats are very uncomfortable. Ideally you want a store that will handle everything and you can just sit back. Some models now have built-in drink holders. Was helped by Joe, who we told we are just looking. In my opinion, everything's negotiable. Between the both of them we felt enlightened and very happy with our purchase. Not always, Randy. We did not spill or have anything that would discolored the leather. The sofa does not hold its shape even after one sitting. Want to know which is the closest to your home?Take a look at the handy store locator for more information. Not a good produce. My two year old leather recliner is ripping on the seams and a spring has broken and punched through the leather in the back. The sectionals can range from $3000 to $8000+ on furnishings and more. Even the delivery men wereastounded and took pictures. 3 stars to the salesman at La-Z-Boy Santa Rosa, 4 stars to the warehouse, and 5 stars to the delivery people today. My saga began in the summer. We are two elderly people and the chair is never mistreated. Great service and the best customer service from patty. Really mad at ourselves for not paying much less for a better quality couch and loveseat. The noise is still unacceptable. They refuse to post my reviews, just say they will send someone out to look at it again. La-Z-Boy's recliners are built with a double-locking footrest mechanism that eliminates startling footrest dropping. Have yet to reach a manager. Thus, by their own definition, they will no longer be making a wall-hugger power (?) The manger was not in and no one could help me, was told would ask in in morning checked to see if I could and manager wasnt in again and district manager was there, was told would ask him and let me know by close of business but no call. Their sales and finance options really sealed the deal. 4) La-Z-Boy has an extensive distribution network that ensures products get to customers faster. We were greeted by the store manager Michael Martinez, he pointed us in the right direction and gave us a quick rundown about the selections then left us alone to explore. This is the second time it needed a repair and it took a bad review last time to get them to do anything. Then we got sent to Julie Swanson of "escalated concerns" who we were later told no one had ever heard of. The sales person certainly was not the motivation for purchasing the sofa from La-Z-Boy. Everyone Was Very Pleasant, But, Their Company Has Struck Out. I turned the chair upside down and found that 3 of the 4 small screws connecting the base to the frame had broken off. The company has moved from being a high quality North American producer to a high-pressure, high-priced provider of junk, trading on the past name. Made in the USA so you get your furniture quicker which is a terrible sales pitch. Poor workmanship incomplete and stained. In the end, I'm quite happy with my purchase. We received a partial delivery. Who knew La Z Boy was still in business? The delivery date got pushed out twice with the second date moving beyond our move in date. Poor quality leather processing is what I am finding out is the cause. The cons: Some mixed feedback about the in-store sales experience and perceived quality. We already knew what we were looking for and Kate helped us to select appropriate colors and options. The cushioning stuffing has gone flat. You can always check with your hubby's doctor to see if there's a possibility of having an adjustable bed prescribed for him so your insurance would pay for all or part of it. Both are large scale manufacturers that sell both through retail distributors with the exception that La-Z-Boy also sells direct-to-consumer. Much to our surprise they also have many styles of sofa's, love seats, and chairs. I had purchased a "recycled leather" recliner in 2013. I replaced two missing bolts (I actually gave him one of my bolts) and was ready to leave but showed him that he made the couch worse. He really put himself out providing individual service. They won't stand behind their product and refund my money so we are having to go to court. End of story. Customer Service is a disaster - one call center for the entire US. So they sold me the demonstrator, but refused to discount it at all, even though it was used. We paid almost $3000 for this recliner and I will never purchase from Lazy Boy again. I forgot to mention that we bought ours in late summer/early fall during their annual upholstery sale. Overall, the price for an Ashley Furniture sofa ranges from $499 to $1999. Nor do they have any desire to make an attempt at customer service. Frank our salesman was knowledgeable, helpful, and very kind. My husband and I went in on Saturday and Sherry was our salesperson. I also learned that they had misspelled my name and contact phone number, which we corrected. Very disappointed. The delivery was on time and professionally installed. Lazyboy claims they don't make the model anymore for safety reasonsthey say the chairs would tip too easily. Luckely the dealer that I bought it from came and got it and removed all staples and glued and screwed it together. Wanted to exchange one, would not give a penny credit towards a new purchase. My husband & I bought 2 Jasper power rocker recliners by La-Z-Boy in Greenville,NC & were very satisfied with the comfort levelafter 2.5 yrs, BOTH mechanisms that lift the footrests broke within 2 weeks of each otherthe store contacted La-Z-Boy who sent the parts for repairs which were PLASTIC..but the costs of repairs was $300 for both.within 3 months one of the recliner footrests broke again.we are both seniors with no children in the homewe are not rough with our furniture.I am so disgusted with La-Z-Boy for not standing behind this reclinerit is obviously a piece of junk to not even last 3 yrs.we will never buy another La-Z-Boy! I suppose that couldbe from England or the transport or the delivery. There was a small flaw in it but they took it back no problem to redo. Long story short, the brand no longer represents itself honorably. Once received I was to call for service. As soon as I sat in it, I was in heaven. Rocks and reclines for total comfort. LA Z BOYs own website (www.furnitureacademy.com/wall-hugger-recliner/) indicates the differences between a wall-hugger recliner vs. other recliners is stated as, the amount of space needed between a wall hugger recliner and the wall is on average 4 inches. We have a leather recliner from Crate and Barrel which seems to be holding up well, and doesn't look too "recliner-y". Never do business here. Nowtry to get help! We have no "new" furniture in our old house. We worked with Patti and she is sweet genuine and very kind and extremely helpful, not to mention patient. 13 months after delivery. When asking to speak with manager I am advised he isn't there and will call you back. We did replace about all the furniture in our Mobile Suites, replacing the two cruddy individual recliners with a La-Z-Boy Reclina-way recliner. This is furniture we really use. Southern Motion was founded on the idea of combining the best in stationary and reclining furniture to create recliners, sectionals, sofas, and loveseats that are the best quality available. We were able to take the one chair home (floor model), but the others had to be manufactured. I have tried to reach a District Manager but was informed by another Store that NO District Manager would ever be calling me to discuss. My experience with La-Z-Boy seems minor by comparison. Alisha, store manager, worked it out for us to get what we wanted at an affordable price..cutting it nearly in half from the original quote by giving us options. Not a stain or rip in the fabric and absolutely nothing wrong with it. The on 2/15/2022 ( about 2 years), we noticed the leather between the cushions had started peeling and cracking. Best furniture buying experience! I think that this is an excellent furniture store, though my only con and concern is how pricey they are for things that I just don't agree is THAT good of a piece of furniture. If you stop in ask for Joe, he was awesome! I'll probably buy the couch later after I get some funds together and I'll buy it from Minh. When I took it home and unrolled it I saw that it was dirty and discolored. You have to bring couch in, They pay for parts and you pay $75 an hour labor. The key is to find a store that will service you well if there is a problem. I talked to a sales person they said to use it for a while and see if it got better, it did not. Selected the recliner we liked best and a fabric to coordinate with our existing furniture, paid for it and the chair was delivered in the specified time frame. I just bought a Palliser recliner. So I called the store and asked for the person and the receptionist stated he was at a different location and transferred me to the warehouse which only has an automated phone system. I have purchased a number of recliners from Lazy Boy. 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I guess the biggest thing for me to remember is that the prime concern is comfort for DH, as he will be the one sleeping there fairly often. La-Z-Boy just happened to have a set that I liked. We got our own handyman. The furniture is like no other. I emailed the CEO of the company -- Melinda Whittington -- at two email addresses (found on Linkedin) and have yet to hear a word. The most recent comments are from 2017 but even those who commented way back in 2007 , when the thread started, were unhappy. Your bank has got your bank! Cheap product, bad support and the VP's could care less. Here is a link that might be useful: Rating manufacturers of leather furniture, It sounds as if function is your primary objective. I have bought four LaZBoy chairs, two of them as gifts. We've had several Lazyboys and the quality has been good. I wouldn't hesitate to buy Lazyboy again, even tho I've heard the chairs aren't made as well. I think lane is best.Lane is a branded company of furniture world.They provide best quality and service. I am seriously considering driving the 2 hours toMurfreesboro, TN to La Z Boy Headquarters and creating a media sensation at thefront entrance. I've never waited longer than 6 weeks for furniture. We have a recliner that we have been calling them off and on for a year. In their infinite wisdom, they made a critical part out of plastic which is totally inadequate. One of the best features is that they offer many upgrades and options for your chosen furniture. They also indicated that it was true. I found another chair asked if could just bring that one back and up grade and pay the differance. 50 Upholstered in PU leather with wood frame Light Brown with Espresso finish Assembly required I was concerned but remembered the 5 year leather protection warranty. Ordered a couch and love seat Jan 26 with a "target date" of June. Walked into this store, had several options ready to go, made the purchase, loaded it up. I didn't think so much about it at the time, but I wish I had. Sales rep. made us sign documents stating that furniture is non-refundable. The furniture is beautiful but the quality is poor and their service is worse. I called la z boy and told them of the problem and they said they would cover the parts but not the repair. We came here looking for a nice recliner/rocker for our nursery, I figure if I'm going to be getting up 3-4 times a night I want a comfortable chair to sit in! I understand the time frame but the board was a plywood board and had knots on both sides where it broke and there were several missing pieces of board inside the plywood board itself. Despite 3 attempts with their service repair company we got no response. Practical due to the many available retailers. We got our recliner today, Randy and Jeremy delivered it and set up the chair. Will not go back and will not buy another. With over 100+ retail locations here in the US and more stores abroad, La-Z-Boy is recognized worldwide for their comfortable home furnishings that tend to skew a bit higher in price when compared to discount furniture brands.When it comes to customer experience and sentiment, many long-term shoppers of La-Z-Boy products are satisfied with their pieces. BUYER BEWARE! She is the perfect mix of friendly, professional and knowledgeable. We purchased some furniture here in May. This is the worst policy for a large company, that I have EVER seen. Recliner dimensions - 40" D x 44" W x 48" H | Weight - 166 lbs. On November 1, 2021 we purchased a lounger and fully paid for purchase. Although I spent over $7000 on a La Z Boy sectional due to the La Z Boy brand, I will never do it again. We picked several items on sale and she was pleased we got a good deal rather than trying to up sell us. At La-Z-Boy Furniture Galleries, our design professionals will come to your home and help make your dreams a reality.
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