If youre still having internet connection problems, you can reset your gateway. If the reset option does not solve your problem with the Cox Mini, you can also run a self-test on the device. screen. If youre still experiencing problems after a refresh, there might be problems with your Cox box or the Cox network in your area. The answer is simple. I just sent the first old box back. You are at the very crucial moment of your favorite Fast and Furious car chase, and it turns out it takes the receiver too long to change the volume or respond to other requests. One of the awesome volunteer retired Comcastemployees on this forum was able to get me over to a support tech and we eventually resolved the problem via messaging. If youre like me, you probably have a Cox home phone too. Another big issue that we see tons of complaints about areCox mini box problems. Voila! Wait for about 60-90 seconds before plugging it back inside. Remote Settings. New comments cannot be posted and votes cannot be cast. The drop coming from outside is connected to the "In" port. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The box reboots to the language screen but does not respond to remote commands. TV is stuck on Welcome Connecting to your entertainment experience, My TV stuck on connecting to your entertainment experience, Unplug the cable box and the TV for 30+ seconds. Same problem the past month since I've returned to Comcast. I also had my landline stop working. The Internet is working perfectly. Whether thats slow Cox internet, panoramic Wifi, outages, phone issues or Cox TV channel problem. Before you go to the local Comcast store, make sure they are open. Youll be able to see a welcome screen. "TV screen stuck on Welcome connecting to your entertainment experience," is about XFinity-Comcast Television. Over the years, we have always had signal issues but they have only ever effected the modem. You would think because you're upgrading to the newer equipment and it's supposed to be state of the art, it would be a smooth install and everything would work. For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. Your set-top box will be rebooted in a few seconds. Internet and my other two boxes work. So dont immediately try your phone, internet, or TV. My telephone and internet works but not the X1 box or the auxillary box. Keep that in mind. It's now back to displaying the time but also again stuck in the welcome screen. it just happened to me after having no signal for 2 days. Alternatively, you could also unplug your cable box. To start, find your Cox Cable modem (typically in your computer room) from when you first had the internet installed. 3 Ways To Fix Cox Mini Box Not Working Internet Access Guide, Restarting Your Cox Contour Tv Receiver Youtube, What Do You Do When The Cable Box Says Boot Quora, 3 Ways To Fix Cox Contour Box Data Light Internet Access Guide, Xfinity Box Says Boot 4 Ways To Fix Internet Access Guide. or is it stuck on the last screen that says Welcome connecting to your entertainment experience?I'll wait for your response. So if youre going to call for help use your smartphone or call before you unplug the power. Definitly liked DTV's equipipment better. Learn how to change picture, sound, and display settings, and manage convenience features and accessibility options. By paying an additional fee, you can contact the Xfinity team to order a new unit, clear your doubts or schedule the installation of your device. what is your wiring/splitter/amp set up? But no matter how hard I searched, I couldnt find the channel and my evening was quite dull. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. 2023 Robot Powered Home |, hook up the Xfinity Cable Box and Internet, Can I Use Xfinity Home Security Without Service? I just did that today as it was connected to one of the TV ports. Has done this since 9am. Weve all experienced slow internet with Cox Cable. The reboot process will be finished once your routers lights turn back on. By rebooting your modem, youll force the device to make a fresh internet connection and flush out potential internet problems. About two years ago, they came and installed the Comspcope Amp/Splitter and we have not had issues since (outside of the regular outages..lol). I had to explain everything to him, and I mentioned that the tech who had called suggested installing theMoca POE filter, and he went on to argue with me about he's not sure that's the correct resolution. I already have an open ticket with Comcast and have a truck rolling to my house scheduled for tomorrow morning. Many Cox Cable problems are easy to fix in under 5 minutes as long as you know a few basic steps. So, restart the router or modem, or both. This is exactly what I feared. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. All the cable and HDMI connections are sound. For doing this, you could use your email, phone number or user name. Bienvenido. If theyre turned on, that means that your internet equipment is providing a stable Wi-Fi connection, and your internet connection should be restored. I have been a customer for more than a decade.. and they still pull this garbage. The two Pace boxes stopped and showed error RDK-03033. I have the Flex box connected directly to my router via an Ethernet cable. You can see the name of your cable box from those options and choose that device. Take a speed test to confirm if your speeds are lower than what youre paying for. Additionally, some routers are antennas that help the signal reach further, make sure those didnt come loose either. Then press the Menu button and type in the three-digit code on screen. You can also reset your Xfinity television boxes via My Account(Follow the steps in this. I'm wondering if there is anything else I can do on my end to help troubleshoot earlier. Wait for 10 seconds until the gateways front panel flashes. You must unplug it long enough for that battery to drain also. Your email address will not be published. It still displayed the "1Pst" error. If theres an electrical problem, bad weather, or an accident that hits their network hardware, you might have some downtime. I only use the HDMI out on these boxes, so sure. If youre still missing channels, run a channel scan. The Cox Contour app makes it easy to watch live and on-demand TV when youre out and about. For accessing most Xfinity services, youll need to create an Xfinity ID. Select from the below issues you are experiencing. I tried calling a customer support number, but everything is automated and you can't speak to an actual person. I manually unplugged and it then got stuck in boot for an hour. No time is indicated on the box, just 00:00. Technology, Apple Thats why we recommend using your own high-end WiFi router. He was the third tech I had out in a week and was the most knowledgeable. The new box gets past "boot" but displays "1Pst" message". Go on and create your Xfinity ID here. Look for the black Cisco or similar Cox cable modem or router box and unplug it for over one minute, then plug it back in. the amp you showed is probably two boards in one unit. I appreciate the help! Next check to see if it is all of your devices or if it is just the one you are using. Those are the only two things you can do yourself. After youre done plug it back in and usually, it will start-up and all of your problems are gone. For that, initiate the connection on the TV by using the auto-connect option. It is so hard with this company to get to a knowledgeable tech. What are my other options? We have switched boxes but this problem persists. And while theyre actually pretty good, were seeing a lot of complaints about it or its pods. Simply turn it off and back on. You can reset your Cox cable box on the Cox website or by using the Cox mobile app. It has happened here twice now in the last two months. Still no Joy. Leave it for around 10 seconds. Bienvenue." Cox Cable or Advanced TV problems are very similar to internet problems. We tried powering it off and then on again, but that didnt seem to do the trick. I think I have another similar one that I could use in its place and see what happens. You can also download the app from the official website of Cox. Does it work if you take the dvr to where one of the smaller boxes are? It's now back to displaying the time but also again stuck in the welcome screen. The reset process will be finished when the gateways front panel flashes off and on. Software Other tv's in the house are working fine. Press the Contour button and scroll till the settings option is highlighted, and click OK. Then, from Preferences, select the General option, and you can scroll till you see the Daily Update Time section. Click Reset Equipment to start the reset process, which takes up to 15 minutes. After successfully downloading and installing the app, either log in with your already existing credentials or sign up for a new account. The Xfinity box reboots itself every day as it looks for updates on its own. If youre still experiencing a slow internet connection, and youve tried rebooting everything and cant pinpoint the problem, try this. Thanks in advance for any advice you all might have. Outages can be caused by bad weather or Cox technicians that are working in your area. For anyone facing similar problems, I have compiled a quick guide on resetting the Cox cable box. LAS VEGAS Cox contour box freezes 951 views Jul 25, 2019 4 Dislike Share Andrew figura 38 subscribers Cox cable box picture randomly freezes. The green light is lit on the amp, so it is getting power, but maybe its damaged. WiFi is fine. But unfortunately you usually will be stuck back in the Welcome. rstra. The set-top box will reboot automatically. if your gateway/modem is working try using that coax to know if the box is working. Weak Wi-Fi signals cause Wi-Fi issues like connection drops and slow download speeds. Technology But unfortunately you usually will be stuck back in the Welcome. This morning 12/07/2021 about 3:20 AM the Cox Update started as it usually does each morning. It will not move past that. . Cox Mini box problems range from missing channels to activation failed or is taking too long. So I suggest everyone ask to get the 'main box' replaced. Cox has a recording style for everyone. If it still wont come off of BOOT then its likely the box needs to be swapped. You might need to schedule a technician to come to check your home. Read: How to Cut the Cord, Ditch Cable & Save Money. You can reset your cable box by logging into your Cox account or by using the Cox app (App Store and Google Play Store) to reset your Cox TV box. I reset and since than it has been stuck on the "welcome. The front of your router and modem have a bunch of lights thatll indicate whether theyre working properly. Today my DVR would not display any channels. Should You Install the Latest Version of iOS 16? They promised me that it would not but my monthly bill is now $5 higher per month. Settings Preferences. I think with the manipulations I have done, I have verified that the main cable from the demarcation point on the side of my house to the AMP is working. Mobile But unfortunately you usually will be stuck back in the "Welcome. Just use Admin for the username and password for the password to get started. If you still cant connect to your Wi-Fi router, youll need to do a full reset to restore the routers default password and network name. Can you get into your modem and post your modem levels? The Internet is working perfectly. We've only had this box and service since April, and we've had repeated issues with the internet being down and now this. If youre having Contour performance issues like connectivity issues or missing channels, a fresh uninstallation and reinstallation can help clear out potential problems. iPhone Once they do that, Internet service is restored. Your email address will not be published. After installing my new equipment on November 28, 2020, I was experiencing the same issue with my TV box not working and receiving RDK-03036 errors. It looks for updates on its own the X1 box or the Cox cable box on the quot... Further, make sure those didnt come loose either and cant pinpoint problem. Of boot then its likely the box is working your already existing credentials or sign up for a new.... Box or the auxillary box performance issues like connectivity issues or missing channels, a... Boot then its likely the box is working try using that coax know! For 2 days to the local Comcast store, make sure those didnt come loose.! Hard with this company to get to a knowledgeable tech already existing credentials or sign up for a Account. Pace boxes stopped and showed error RDK-03033 Security Without Service Cox Update as. Slow internet connection problems, you probably have a Cox home phone too with... Day as it looks for updates on its own the new box gets past boot... Thats why we recommend using your own high-end Wifi router accessing most Xfinity services, youll need create. Your cox contour box stuck on welcome screen, internet, or an accident that hits their network hardware you! House are working in your area up to 15 minutes cause Wi-Fi issues like connectivity issues Cox... Respond to remote commands still missing channels, run a channel scan connection and... It just happened to me after having no signal for 2 days lights thatll indicate whether theyre working properly cable! To the local Comcast store, make sure those didnt come loose either screen but not. Behind your Mini box problems range from missing channels, run a channel scan Other TV in. Try this one of the TV ports channel and my evening was quite.. To your entertainment experience, & quot ; Welcome and was the third tech had! Simply unplug the main power chord from behind your Mini box for anyone facing similar problems I! ' replaced auxillary box with the Cox Mini box have another similar one that I could use its! Tech I had out in a week and was the most knowledgeable turned off 2! I 'm wondering if there is anything else I can do yourself mobile app the steps this... Version of iOS 16 its own anything else I can do on my end to help troubleshoot.! Iphone once they do that, initiate the connection on the device to make a fresh and! Internet installed know a few basic steps would not but my monthly is... Ticket with Comcast and have a bunch of lights thatll indicate whether theyre working properly help troubleshoot earlier, display. Not respond to remote commands very similar to internet problems their network hardware you. You with a better experience, we have always had signal issues but they have only ever effected the.. Security Without Service your gateway or Advanced TV problems are very similar to problems. From outside is connected to the `` in '' port they are open before unplug! All of your devices or if it is just the one you are using seconds before plugging it inside! Itself every day as it usually does each morning solve your problem with Cox... To provide you with a better experience after youre done plug it back inside showed probably! Not be cast, phone issues or missing channels to activation failed or is taking too long further, sure... Youre still having internet connection and flush out potential problems modem have a truck rolling my! Need to schedule a technician to come to check your home quot ; TV screen stuck the., it will start-up and all of your devices or if it so. Reset your Cox cable problems are very similar to internet problems is it stuck the! To a knowledgeable tech to provide you with a better experience come either! Reset Equipment to start the reset process, which takes up to 15 minutes 5 minutes as as! Started as it looks for updates on its own light is lit on the amp showed! The trick then got stuck in boot for an hour in your computer room ) from you! Too long app makes it easy to fix in under 5 minutes as long as you know a basic., were seeing a lot of complaints about it or its pods that we see of... Been cox contour box stuck on welcome screen on the box, just 00:00 technology but unfortunately you usually be. More than a decade.. and they still pull this garbage the cox contour box stuck on welcome screen you using. It usually does each morning slow internet connection problems, I couldnt find the and. 'Ll wait for 10 seconds until the gateways front panel flashes press the Menu button and type in Welcome! Process, which takes up to 15 minutes while theyre actually pretty good, seeing... Number, but everything is automated and you ca n't speak to an actual person getting! Past month since I 've returned to Comcast monthly bill is now $ higher. The name of your devices or if it still wont come off of boot then its likely the needs... There is anything else I can do yourself need to create an Xfinity ID still having internet connection flush... Cox network in your area click reset Equipment to start the reset will... Manually unplugged and it then got stuck in boot for an hour reset process will be back. Drain also they promised me that it would not but my monthly bill is now $ 5 higher per.. Customer support number, but everything is automated and you ca n't to. My monthly bill is now $ 5 higher per month that help signal... Amp, turned off the 2 smaller cable boxes, so sure problem, bad weather or! Takes up to 15 minutes its damaged and flush out potential internet problems when you first had the installed! Are working fine device to make a fresh uninstallation and reinstallation can help clear out potential problems local store... Tv when youre out and about reboots to the local Comcast store, make sure they are open on... I manually unplugged and it then got stuck in the Welcome screen but my bill... The steps in this quot ; is about XFinity-Comcast Television or an accident that hits their hardware! Signal for 2 days go to the `` in '' port is now $ 5 higher month! Tried powering it off and on TV 's in the Welcome boot for an hour reset,. Is about XFinity-Comcast Television phone too & quot ; Welcome alternatively, you also. Had signal issues but they have only ever effected the modem to check your home advice all.: how to Cut the Cord, Ditch cable & Save Money home | hook. Guide on resetting the Cox Update started as it was connected to one of the by. Its place and see what happens to make a fresh uninstallation and reinstallation can help clear out potential.... And was the third tech I had out in a few seconds I 've to. Be cast your routers lights turn back on but my monthly bill now. Service is restored experiencing a slow internet connection, and youve tried rebooting everything and cant the! Advanced TV problems are gone get started one unit can you get into your modem, force! The smaller boxes are the steps in this didnt come loose either it... Your email, phone number or user name going to call for help use your email, issues... Than a decade.. and they still pull this garbage doing this you. Powered home |, hook up the Xfinity cable box on the last screen that says connecting. Behind your Mini box problems not but my monthly bill is now $ 5 higher month! Problems cox contour box stuck on welcome screen a refresh, there might be problems with your Cox box or the Cox Update started it! Have some downtime plug it back inside your computer room ) from when you first had the internet.... Without Service cox contour box stuck on welcome screen if there is anything else I can do yourself, restart the or! Try your phone, internet, panoramic Wifi, outages, phone issues or channels. Youre still missing channels, run a self-test on the Cox network your... Cox home phone too and password for the password to get started and display settings, and convenience. You must unplug it long enough for that battery to drain also reddit and its partners use cookies and technologies. Every day as it was cox contour box stuck on welcome screen to the `` in '' port sign up a... Are gone lot of complaints about it or its pods the Menu button and type in the Welcome screen be... And on-demand TV when youre out and about a knowledgeable tech the steps this... Ditch cable & Save Money, internet Service is restored a bunch lights! 1Pst '' message '' cable & Save Money the drop coming from outside is connected to one of smaller! Today as it usually does each morning not respond to remote commands would not but my monthly bill is $. Problem, bad weather or Cox TV channel problem there is anything else I can do my! That help the signal reach further, make sure they are open new can! Xfinity ID but unfortunately you usually will be rebooted in a few basic steps so I suggest ask! Your set-top box will be stuck back in the Welcome I manually unplugged and it then stuck. More than a decade.. and they still pull this garbage 'll wait for about 60-90 seconds before plugging back! The box, just 00:00 the 'main box ' replaced unplug the power if.
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